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Actual Cisco 100-140 Test Pdf, Test 100-140 Online

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Cisco 100-140 Exam Syllabus Topics:

Topic
Details

Topic 1

Operating System and Application Issues: This part targets an Operating System Support Specialist and addresses resolving Windows and macOS issues, such as display settings, updates, permissions, power management, and data backup using cloud tools. It covers troubleshooting mobile device problems on iOS and Android operating systems and provides an understanding of virtualization and cloud concepts including major providers and virtual machines. This section also covers resolving common application issues like installation and security concerns.

Topic 2

IT Support Job Tasks and Responsibilities: This section of the exam measures skills of an IT Support Specialist and covers foundational help desk concepts such as queue and time management, ticketing systems, service level agreements (SLA), and key performance indicators (KPIs). It includes preparing clear and comprehensive documentation summarizing customer interactions and describes the problem-solving process involving defining issues, collecting information, analyzing causes, implementing solutions, and recording results.

Topic 3

Connectivity and Resource Access Issues: This section measures skills of a Network Support Technician and involves assisting users to establish access to network resources, understanding directory services like Active Directory and cloud access management platforms, and managing multifactor authentication. It also includes troubleshooting connectivity problems with peripherals such as printers, scanners, and teleconferencing devices, as well as verifying basic network settings and diagnosing connectivity using various network commands and tools.

Topic 4

Common Threats and Prevention: This domain measures the knowledge of an IT Security Support Technician and covers recognizing end-user security threats including phishing, malware, and unauthorized access attempts. It emphasizes basic investigation steps, helping users run malware scans, promoting strong password practices, understanding social engineering tactics targeting help desk roles, and the importance of company policies and confidentiality guidelines to protect sensitive data.

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Cisco Certified Support Technician (CCST) IT Support Sample Questions (Q433-Q438):

NEW QUESTION # 433
You receive an email that appears to be from your bank, asking you to urgently confirm your account details due to suspicious activity. The email contains a link to a website where you are supposed to input your credentials.
What should be your first course of action?

A. Forward the email to a friend who is more knowledgeable about cyber security for advice
B. Click on the link to verify if the website looks like your bank's official site
C. Ignore the email and log in to your bank account through your bank's official app or website
D. Reply to the email asking for more details about the suspicious activity

Answer: C

Explanation:
Correct Answer. B. Ignore the email and log in to your bank account through your bank's official app or website Ignoring the email and accessing your bank account through official and verified means ensures you do not interact with potentially malicious links. This is a direct method to verify any issues with your account without risking exposure to phishing.
Option A is incorrect. Clicking on the link can lead to fraudulent websites that mimic real ones to steal your information.
Option C is incorrect. Replying to the email can confirm to the sender that your email address is active, potentially leading to more targeted scams.
Option D is incorrect. While seeking advice is usually helpful, this method delays direct action and does not guarantee safety from phishing.

NEW QUESTION # 434
The help desk manager at a technology firm is implementing a new queue management strategy to address the issue of high-priority tickets being delayed behind less urgent issues. Which of the following strategies would be most effective in resolving this problem?

A. Utilizing only automated responses for initial ticket assessment
B. Implementing a severity-based prioritization system
C. Keeping a chronological queue system
D. Assigning all tickets randomly to increase response time

Answer: B

Explanation:
Correct Answer. A. Implementing a severity-based prioritization system The most effective strategy to ensure that high-priority tickets are handled promptly is to implement a severity-based prioritization system, where tickets are sorted and responded to based on the urgency and impact of the issue reported. This helps in addressing critical issues faster and improves overall service quality.
Option B is incorrect because a chronological queue system does not differentiate between ticket priorities, leading to possible delays for urgent issues.
Option C is incorrect because random assignment does not take ticket priority into account, potentially delaying urgent issues even further.
Option D is incorrect because automated responses may not adequately prioritize urgent tickets without human oversight.

NEW QUESTION # 435
What is a potential drawback of mapping Dropbox as a network drive in a corporate environment that IT support should be aware of?

A. Increased local storage usage on each user's computer
B. Reduced security due to cloud-based storage
C. Automatic encryption of all stored files
D. Dependency on internet connectivity for access to files

Answer: D

Explanation:
Mapping Dropbox as a network drive means that users will depend on an active internet connection to access their files. This could be problematic in areas with unstable internet connectivity or during network outages.
Option A is incorrect because mapping as a network drive does not necessarily use more local storage unless files are set to be available offline.
Option B is incorrect because Dropbox provides strong security measures, and using it as a network drive does not inherently reduce security.
Option D is incorrect because while Dropbox does offer encryption, it's not an automatic consequence of mapping it as a network drive.

NEW QUESTION # 436
What should be avoided when creating passwords to ensure they remain secure?

A. Including sequential letters or numbers
B. Using long, complex passwords
C. Regularly updating passwords every few months
D. Using a different password for each account

Answer: A

Explanation:
Correct Answer. C. Including sequential letters or numbers Sequential letters or numbers (like
"abcd" or "1234") are predictable and often used in weak passwords, making them easier for attackers to guess.
Option A is incorrect as it is recommended to update passwords regularly to mitigate the risk of long-term exposure Option B is incorrect because using different passwords for each account prevents a single breach from compromising multiple accounts Option D is incorrect as long, complex passwords are recommended to enhance security

NEW QUESTION # 437
During a routine network check, a technician notices that several devices are only using link-local IPv6 addresses when trying to communicate externally, which fails.
What is the most likely cause?

A. The devices are set to use static IPv6 addresses only
B. The DNS server is not resolving IPv6 addresses
C. The router advertisements are disabled on the network
D. The firewall is blocking external IPv6 traffic

Answer: C

Explanation:
Correct Answer. A. The router advertisements are disabled on the network In IPv6, router advertisements are crucial for directing devices to obtain global unicast addresses necessary for external communication. If these are disabled, devices may not move beyond link-local addressing.
Option B is incorrect. Static addressing would not prevent devices from using global unicast addresses if correctly configured.
Option C is incorrect. While a firewall can block traffic, it does not affect the type of IPv6 addresses that devices obtain.
Option D is incorrect. DNS resolution issues would affect connectivity but not the assignment of global unicast addresses.

NEW QUESTION # 438
......

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