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Best EXIN ITIL Valid Test Test Help You Pass Your EXIN ITIL Foundation (V4) Exam From The First Try

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EXIN ITIL Foundation (V4) Sample Questions (Q462-Q467):

NEW QUESTION # 462
Hierarchic escalation is best described as?

A. Using more senior specialists than necessary to resolve an Incident to maintain customer satisfaction
B. Passing an Incident to people with a greater level of technical skill
C. Notifying more senior levels of management about an Incident
D. Failing to meet the Incident resolution times specified in a Service Level Agreement

Answer: C

NEW QUESTION # 463
What is the entry point or the first level of the V model?

A. Service Solution
B. Service Release
C. Customer / Business Needs
D. Service Requirements

Answer: C

NEW QUESTION # 464
What varies in size and complexity, and uses functions to achieve its objectives?

A. An outcome
B. An organization
C. A risk
D. A practice

Answer: B

NEW QUESTION # 465
Which practice identifies metrics that reflect the customer's experience of a service?

A. Service desk
B. Service level management
C. Continual improvement
D. Problem management

Answer: B

NEW QUESTION # 466
What should be used to set user expectations for request fulfilment times?

A. The time needed to realistically deliver the service
B. The time that the customer indicates for service delivery
C. The consumer demand for the service
D. The service levels of the supplier

Answer: A

NEW QUESTION # 467
......

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